Privacy Policy

FableFleet (“FableFleet,” “we,” “us,” or “our”) creates calm, personalized bedtime stories for young children. We also make personalized video stories that families order on our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. We take the privacy of families and children seriously, and this policy is written to be read in plain language.

This service is intended for use by adults (parents and legal guardians) who create stories for the children in their care. Children do not create accounts, make purchases, or interact with the service directly. In our bedtime app, a parent area is protected behind a PIN, and subscriptions are purchased on our website, not by children.

Who we are

FableFleet is based in British Columbia, Canada. If you have any questions about this policy or your information, you can reach us at hello@fablefleet.com.

Information we collect

Account information. When you create an account or join our waitlist, we collect your email address, and your name if you provide it, so you can sign in and we can send you important account messages.

Bedtime stories. To make bedtime stories that greet your child by name, you provide your child's first name and, if you wish, a short pronunciation note. You may also choose to tell us your child's pronouns (he, she, or they), which we use for one purpose: giving your child the right starring role in certain stories, such as Princess or Prince of the story's kingdom. Pronouns are optional, and stories work beautifully without them. We ask only for a first name. The bedtime app does not collect photos.

Story wishes. If you send us a story idea from the parent area of the app, we keep the text of your wish with your account so we can let you know if it becomes a story. Please do not include personal details in a story wish.

Personalized video stories (ordered on our website). If you order a personalized video story on our website, you may also provide additional details to personalize it, which may include the names of family members or loved ones and a photo of the child that you choose to upload. We use the photo only to create your child's story character, and once you approve the character portrait, we delete the uploaded photo. We do not hold onto it. This applies only to video stories ordered on the website, not to the bedtime app.

Payment information. Payments are processed by our payment provider, Stripe. Your full card number is handled directly by Stripe and is not stored on our systems. We receive limited information such as confirmation of payment and your subscription status.

Information collected automatically. When you visit our website, we collect standard technical information such as your device type, browser, general location derived from your IP address, and how you use the site. In the bedtime app itself, we do not use advertising or third-party tracking tools.

How we use information

We use the information you provide to create and deliver your stories, to process payments and manage your subscription, to provide customer support, to send you account updates and, where you have opted in, occasional product news, and to operate, secure, and improve our service. We use your child's first name only to produce the version of a story that greets your child by name. Where you order a video story on our website, we use the details and photo you provide only to produce that story.

We do not use children's names or photos for advertising. We do not sell your personal information or your child's information to anyone.

Children's information

We only receive information about a child because a parent or guardian chooses to provide it in order to create a story. We treat this information with extra care. It is used only to produce the requested story and to provide related support. A parent or guardian may ask us at any time to review, correct, or delete the information associated with their child by contacting hello@fablefleet.com, or, for the bedtime app, by removing the child's name and deleting the personalized stories in the parent area.

Because we serve families in the United States as well as Canada, we handle children's information consistent with the U.S. Children's Online Privacy Protection Act (COPPA). We collect a child's information only from a parent or guardian who chooses to provide it, we use it only to create and support the story they requested, we never require a child to disclose more than is needed, and a parent or guardian may review or delete it at any time by contacting us.

How long we keep information

We keep your information for as long as your account is active. For the bedtime app, you can remove your child's name and delete the personalized stories at any time in the parent area. If you upload a photo for a video story on our website, we delete the uploaded photo as soon as you approve your child's character portrait, and we do not retain the original photo. We keep the finished story for as long as needed to deliver your order, provide support, and let you re-download it, unless you ask us to delete it sooner. When you ask us to delete information or close your account, we delete the associated personal information from our active systems within 30 days, except where we are required to keep certain records for legal or accounting purposes.

How we share information

We share information only with service providers who help us run FableFleet, and only to the extent they need it to perform their work for us. These include our payment processor, our database and sign-in provider, our cloud storage and delivery provider, a voice technology provider that produces the narration audio (including the version that says your child's name), and our email delivery provider. These providers are bound to protect your information and may not use it for their own purposes.

Our website also uses analytics services to help us understand how the site is used: Google Analytics, and Vercel Analytics with Speed Insights. These tools show us things like which pages are visited and how the site performs, and we use that only to improve the site. This applies to our website only. The bedtime app itself does not contain any third-party analytics or advertising tools.

We may also disclose information if required by law, or to protect the rights, safety, and property of FableFleet, our customers, or others. If our business is ever involved in a merger or sale, information may be transferred as part of that transaction, and we will notify you if your information becomes subject to a different privacy policy.

How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and private storage for personalized story audio. No method of transmission or storage is completely secure, but we work to protect your information and to limit access to those who need it.

Your choices and rights

You may access, update, or request deletion of your information by contacting hello@fablefleet.com. In the bedtime app, you can update or remove your child's name and delete personalized stories in the parent area. You can unsubscribe from marketing emails at any time using the link in those emails. Because we serve customers in Canada and the United States, we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada, and applicable privacy laws in the United States. Depending on where you live, you may have additional rights regarding your personal information, and we will honor those rights as required by law.

International visitors

We are based in Canada and our service providers may process information in Canada, the United States, or other countries. By using the service, you understand that your information may be processed in these locations.

Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised policy.

Contact us

If you have questions, concerns, or requests about your privacy, contact us at hello@fablefleet.com.