Privacy Policy

FableFleet (“FableFleet,” “we,” “us,” or “our”) creates calm, personalized bedtime stories for young children. We also make personalized video stories that families order on our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. We take the privacy of families and children seriously, and this policy is written to be read in plain language.

This service is intended for use by adults (parents and legal guardians) who create stories for the children in their care. Children do not create accounts, make purchases, or interact with the service directly. In our app, the grown-up area sits behind a question a child cannot answer and then a PIN, and every purchase is made there or on our website, never by a child.

Who we are

FableFleet is based in British Columbia, Canada. If you have any questions about this policy or your information, you can reach us at hello@fablefleet.com.

Information we collect

Account information. When you create an account, we collect your email address, and your name if you provide it, so you can sign in and we can send you important account messages.

Bedtime stories. To make bedtime stories that greet your child by name, you provide your child's first name and, if you wish, a short pronunciation note. You may also choose to tell us your child's pronouns (he, she, or they), which we use for one purpose: giving your child the right starring role in certain stories, such as Princess or Prince of the story's kingdom. Pronouns are optional, and stories work beautifully without them. We ask only for a first name. The bedtime app does not collect photos.

Story wishes. If you send us a story idea from the parent area of the app, we keep the text of your wish with your account so we can let you know if it becomes a story. Please do not include personal details in a story wish.

Storybook films (ordered on our website or in the app). When you order a storybook film, you tell us your child's first name, their age, and their pronouns if you wish, and you choose how they look from a set of pictures: hair, skin tone, eye colour, and what they are wearing. You can describe an outfit in your own words instead, and that description is checked before it is used. You also give the first names of the grown-ups in the story and how your child refers to them, and you may add a short message that closes the film. We never ask for a photograph of your child, and there is nowhere to upload one.

Time capsule recordings (if you use the Time capsule). The Time capsule lets you, the parent, record short video interviews of your child and turn them into keepsake films. If you use it, we store the recordings you make and the films we assemble from them, along with your child's birthday if you choose to share it so the right interview is ready at the right moment. The birthday is optional and you can remove it at any time. The full details are in the Time capsule section below.

Payment information. Payments are processed by our payment provider, Stripe. Your full card number is handled directly by Stripe and is not stored on our systems. We receive limited information such as confirmation of payment and your subscription status.

Information collected automatically. When you visit our website, we collect standard technical information such as your device type, browser, general location derived from your IP address, and how you use the site. In the bedtime app itself, we do not use advertising or third-party tracking tools.

How we use information

We use the information you provide to create and deliver your stories, to process payments and manage your subscription, to provide customer support, to send you account updates and, where you have opted in, occasional product news, and to operate, secure, and improve our service. We use your child's first name only to produce the version of a story that greets your child by name. Where you order a storybook film, we use the details you choose only to produce that film and to show it to you in the app.

We do not use children's names or their finished stories for advertising. We do not sell your personal information or your child's information to anyone.

Children's information

We only receive information about a child because a parent or guardian chooses to provide it in order to create a story. We treat this information with extra care. It is used only to produce the requested story and to provide related support. A parent or guardian may ask us at any time to review, correct, or delete the information associated with their child by contacting hello@fablefleet.com, or by using Delete account in the parent area of the app, which removes it straight away. See how to delete your account for what is deleted and what we keep.

Because we serve families in the United States as well as Canada, we handle children's information consistent with the U.S. Children's Online Privacy Protection Act (COPPA). We collect a child's information only from a parent or guardian who chooses to provide it, we use it only to create and support the story they requested, we never require a child to disclose more than is needed, and a parent or guardian may review or delete it at any time by contacting us.

Time capsule recordings (if you use the Time capsule)

These recordings contain your child's image and voice, so we treat them with the most care of anything we hold:

• Only you can see them. They are stored privately and reach your signed-in account through protected links that expire. There are no public links.
• We never analyze them. No software looks at your child's face or listens to their voice to identify them or learn from them. Our only processing is the video editing that assembles your films.
• We never use them for anything else. Not for advertising, not for improving our products, not for training any system, and we never share or sell them.
• You choose how long we keep them. The point of a time capsule is keeping recordings safely until your child is grown, so we keep them for as long as you keep them in your account. Some packs keep every take on purpose (catching their laugh in June and again in December); nothing is kept that you did not record. Delete any recording, any film, any child's capsule, or your whole account at any time, in the app, and it is removed from our active systems straight away; our encrypted backups are fully overwritten within 30 days.
• A film is a snapshot of the recordings it was made from. Deleting a recording afterward does not re-edit a film you already made; delete the film too and it is removed the same way.
• Our storage provider holds the files for us and may not use them for its own purposes. The video editing that assembles your films runs on our processing provider's servers, where the working copies are deleted as soon as each film is finished. If you describe a moment so we can write interview questions for you, only the words you type are used to write them; your recordings never are.

How long we keep information

We keep your information for as long as your account is active. For a storybook film, we keep the details you chose so the film can be remade if something goes wrong and so you can order another story without starting again; you can ask us to delete them at any time. We keep the finished film for as long as needed to deliver your order, provide support, and let you re-download it, unless you ask us to delete it sooner. Delete account in the parent area of the app removes your child's details, their bedtime stories and your films from our active systems straight away. When you ask us by email instead, we do it once we have checked the request comes from the account holder, normally within a few days. Time capsule recordings and films stay for as long as you keep them in your account, since keeping them until your child is grown is the point; deleting any of them in the app removes them the same way. Our encrypted backups are fully overwritten within 30 days. We keep a record of each purchase (date, amount, which story, and the receipt number) for six years, because Canadian tax law requires businesses to keep sales records; it carries no information about your child.

How we share information

We share information only with service providers who help us run FableFleet, and only to the extent they need it to perform their work for us. These include our payment processor, our database and sign-in provider, our cloud storage and delivery provider, a voice technology provider that produces the narration audio (including the version that says your child's name), our email delivery provider, a cloud computing provider that runs the video editing which assembles time capsule films, and a writing technology provider that drafts interview questions from descriptions you type (it never receives recordings and does not train on your words). These providers are bound to protect your information and may not use it for their own purposes.

Our website also uses analytics services to help us understand how the site is used: Google Analytics, and Vercel Analytics with Speed Insights. These tools show us things like which pages are visited and how the site performs, and we use that only to improve the site. This applies to our website only. The bedtime app itself does not contain any third-party analytics or advertising tools.

We may also disclose information if required by law, or to protect the rights, safety, and property of FableFleet, our customers, or others. If our business is ever involved in a merger or sale, information may be transferred as part of that transaction, and we will notify you if your information becomes subject to a different privacy policy.

How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and private storage for personalized story audio. No method of transmission or storage is completely secure, but we work to protect your information and to limit access to those who need it.

Your choices and rights

You may access, update, or request deletion of your information by contacting hello@fablefleet.com. In the app, you can change your child's name in the parent area, and Delete account removes everything. You can unsubscribe from marketing emails at any time using the link in those emails. Because we serve customers in Canada and the United States, we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada, and applicable privacy laws in the United States. Depending on where you live, you may have additional rights regarding your personal information, and we will honor those rights as required by law.

International visitors

We are based in Canada and our service providers may process information in Canada, the United States, or other countries. By using the service, you understand that your information may be processed in these locations.

Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised policy.

Contact us

If you have questions, concerns, or requests about your privacy, contact us at hello@fablefleet.com.